Where are you located?
We are located in Los Angeles, CA. If you are not located in Los Angeles, we can set up a virtual consultation.
Do you offer payment plans?
We do not accept payment plans; however, we do accept most credit cards as well as direct deposit or wire transfer.
Can I personalize any piece that you offer?
Yes! Everything is made to order just for you so you can personalize your piece with your selected stone, setting style and engraved message. Please don’t hesitate to reach out to create your special one-of-a-kind piece.
Do you repair or resize other jewelry?
We only accept repairs and resizing for pieces that we have created.
Can I set up an appointment with you?
Yes! Please fill out our inquiry page and we will respond with a plan outlining the best way to go about starting the process
Do you have any stockists?
As each piece is made to order, we sell directly via our website and our Instagram. If you would like to see more images of a certain piece, please reach out to info@izzyatelierjewelry.com
Can I book a phone call or video call?
Yes! Please reach out to info@izzyatelierjewelry.com to make an appointment.
Are your diamonds conflict free?
Yes! All Izzy Atelier diamonds are conflict free and are sourced from accredited suppliers.
Do you work with lab created diamonds?
Yes, we would be happy to source lab created diamonds for your special piece!
Are your pieces solid gold?
Yes, all of our pieces are cast in solid 14k, 18k or 22k gold or platinum so you can treasure your piece for many years to come.
Do you work with other gemstones?
Absolutely. We can also source other gemstones that you may love, for example rubies, sapphires, emeralds etc. If you would like to personalize your piece with a different stone, please contact us to find out about availability and pricing.
What’s the difference between 14k, 18k, and 22k gold?
Gold carat refers to the percentage of pure gold in relation to other metals present in your jewelry. Because gold is soft, 100% pure gold isn't suitable to create jewelry. As such, gold is mixed with other alloys to create three more durable metals. 14k gold contains approximately 58.3% pure gold, 18k gold contains 75% pure gold, and 22k gold contains about 91% pure gold.
Can you use my gold and my gemstones?
Please reach out to info@izzyatelierjewelry.com to see if we can work together on a project like this.
How long will it take for my order to arrive?
For custom engagement rings, wedding bands or pieces including hand engraving, we suggest allowing 12 weeks. Christmas is also a particularly busy time of year so should you be creating around the holidays, please allow more time for your piece to be made.
Can I place a rush order?
If you need your special piece by a particular date, please contact us so we can do our best to meet your timeline.
Do you ship overseas?
Yes, we do. All of our international parcels are sent via FedEx express and are insured. The cost of shipping will be calculated based on the ship to address. Please note, this does not include any duty, customs or local import fees that may incur. Should you have any questions, please don't hesitate to get in touch.
How long will it take to get my order?
Shipping times will vary depending on your location. Shipping within the US can take 1-4 business days to arrive. Overseas deliveries can take anywhere from 4-16 days. (Please note that this does not include production time.) All parcels are sent via FedEx.
Can I insure my parcel before shipment?
All of our pieces are sent via FedEx overnight or 2-day insured delivery.